pub enum Theme {
StaffExperience,
Cleanliness,
PricingOrBilling,
BookingExperience,
GroomingOutcome,
PetInjuryOrSafety,
Communication,
WaitTime,
Other(Observation),
}Expand description
Review theme that links customer feedback to service, staffing, facility, or pricing evidence.
Variants§
StaffExperience
Feedback about staff interactions that should be verified against service context before response.
Cleanliness
Cleanliness theme that may connect to facility checks or manager follow-up.
PricingOrBilling
Pricing or billing theme requiring invoice/payment evidence before customer response.
BookingExperience
Booking-experience theme tied to availability, scheduling, or intake workflow evidence.
GroomingOutcome
Grooming-outcome theme requiring service evidence before apology, refund, or corrective promises.
PetInjuryOrSafety
Pet injury or safety theme that must route through manager/safety review before public reply.
Communication
Communication theme that can point to missed messages, unclear updates, or follow-up gaps.
WaitTime
Wait-time theme that may need staffing, front-desk, or scheduling evidence.
Other(Observation)
Non-dog, non-cat pet handled by exception policy.