Expand description
Reputation contracts for review monitoring, response drafting, and escalation workflows. Reputation-review triage for customer-trust, safety-theme, and response workflows.
Review signals and escalation decisions cut across service lines. A provider review becomes a validated reputation signal, then drives manager/reputation workflow only through explicit escalation states so customer-facing responses, injury/safety themes, and legal-sensitive cases stay human-gated.
Structs§
- Id
- Stable provider review id retained for traceability and deduplication.
- Platform
Name - Validated external review platform name used as reputation-source evidence.
- Signal
- Review signal that preserves platform evidence for manager triage and response drafting.
Enums§
- Escalation
- Review-response gate that decides whether automation may draft or must escalate.
- IdError
- Platform
Name Error - Sentiment
- Review sentiment used to triage service recovery and reputation follow-up.
- Theme
- Review theme that links customer feedback to service, staffing, facility, or pricing evidence.