pub enum Status {
Reported,
NeedsManagerReview,
InvestigationOpen,
CustomerMessageReview,
Resolved,
Closed,
Reopened,
LegalHold,
}Expand description
Review lifecycle for incidents as they move from source report to resolution.
Variants§
Reported
Source report exists but facts, category, and communication plan are not yet reviewed.
NeedsManagerReview
Manager must review the incident before staff close it or use it in customer messaging.
InvestigationOpen
Staff are collecting evidence; downstream actions should wait for investigation context.
CustomerMessageReview
Customer-facing communication is drafted or needed but must be approved before sending.
Resolved
Incident has reviewed resolution evidence, but audit history remains available for future care context.
Closed
Incident lifecycle is closed after required review and communication steps are complete.
Reopened
New evidence or follow-up reopened the incident and should restore manager attention.
LegalHold
Legal-sensitive incident must not trigger routine automation or unapproved customer commitments.