pub enum Category {
Injury,
Altercation,
Behavior,
Medication,
Escape,
Property,
CustomerService,
Other,
}Expand description
Incident category that routes injury, behavior, escape, property, and medication follow-up.
Variants§
Injury
Injury report involving a pet, customer, or staff member that needs evidence and care review.
Altercation
Altercation between pets or people that may affect eligibility, staffing, and customer communication.
Behavior
Behavior event that should feed temperament, daycare, or handling review before future care decisions.
Medication
Medication error or concern requiring care review and careful customer communication.
Escape
Escape or containment issue that requires safety review and operational follow-up.
Property
Property damage incident preserved for manager review, repair labor, and customer context.
CustomerService
Customer-service complaint or service failure that requires manager-reviewed follow-up.
Other
Non-dog, non-cat pet handled by exception policy.