domain/
message.rs

1//! Customer and staff message delivery state.
2//!
3//! Message values distinguish drafts, approvals, queued sends, delivery evidence, and suppression
4//! reasons so automation can assist high-volume pet-parent communication without sending outside the
5//! configured channel, consent, and manager-review boundaries.
6
7use nutype::nutype;
8#[allow(unused_imports)]
9use serde::{Deserialize, Serialize};
10
11#[derive(Debug, Clone, Copy, PartialEq, Eq, Serialize, Deserialize)]
12/// Direction of a message relative to the resort operation: inbound, outbound draft, queued, or sent.
13pub enum Direction {
14    /// Customer or staff message received by the resort and available as source context.
15    InboundReceived,
16    /// Outbound content exists only as a draft and must pass approval before queueing.
17    OutboundDraft,
18    /// Approved outbound message is queued for delivery through the configured channel.
19    OutboundQueued,
20    /// Outbound message was sent and should have delivery evidence recorded separately.
21    OutboundSent,
22}
23
24#[derive(Debug, Clone, Copy, PartialEq, Eq, Serialize, Deserialize)]
25/// Message channel used for customer, staff, portal, phone-note, or internal communication.
26pub enum Channel {
27    /// Email channel, subject to email consent, address validation, and approval rules.
28    Email,
29    /// SMS channel, subject to texting consent, quiet-hour, and approval rules.
30    Sms,
31    /// Staff note from a call or voicemail, not an automated outbound send.
32    PhoneNote,
33    /// Customer portal channel controlled by portal delivery and consent settings.
34    Portal,
35    /// Internal staff communication that should not be treated as customer-facing delivery.
36    Internal,
37}
38
39#[derive(Debug, Clone, Copy, PartialEq, Eq, Serialize, Deserialize)]
40/// Normalized lifecycle states used to reconcile source-system data with domain workflows.
41pub enum Status {
42    /// Draft exists but has not yet requested approval or entered a send queue.
43    DraftCreated,
44    /// Draft is waiting for the required human or policy approval.
45    ApprovalRequested,
46    /// Approval was granted and the message may be queued through its channel.
47    ApprovedToQueue,
48    /// Message is queued for sending but has no delivery result yet.
49    Queued,
50    /// Delivery attempt was made and needs success/failure evidence.
51    SendAttempted,
52    /// Delivery evidence says the message reached the channel or provider.
53    Delivered,
54    /// Send failed and the message needs retry, suppression, or staff review before customer contact.
55    Failed,
56    /// Message was intentionally suppressed because consent, policy, duplicate, or review rules blocked sending.
57    Suppressed,
58    /// Message send was cancelled before delivery and must not be retried without a new approval path.
59    Cancelled,
60}
61
62#[nutype(
63    sanitize(trim),
64    validate(not_empty, len_char_max = 500),
65    derive(
66        Debug,
67        Clone,
68        PartialEq,
69        Eq,
70        PartialOrd,
71        Ord,
72        Hash,
73        Serialize,
74        Deserialize
75    )
76)]
77pub struct BodyRef(String);
domain/message.rs

domain/
message.rs
